1. These General Terms of Sale regulate the contractual conditions relating to the purchase and use of tickets and lift passes issued by Turismo Lavarone Srl and Folgariaski SpA. They also regulate the contractual conditions relating to tickets sold on the certified Telepass and Mypass portals.
2. The operating schedule of the facilities is determined by the Management of each of the aforementioned companies. The cost of tickets and passes is not linked to the number of facilities open to the public or to the number of accessible trails in the Lavarone Bike Park and the FolgaRide Flow Trail Center. Neither the operation of all the lifts nor the usability of all the trails are guaranteed.
3. Owners and operators of lifts are not responsible nor liable neither for damages arising from improper use of the facilities nor for the consequences of ticket holders’ incorrect and illicit behaviour performed during their attendance at the lift, on the Lavarone Bike Park and FolgaRide Flow Trail Center trails and its surrounding areas. Strict compliance is required with the Facility User Guidelines as displayed at the departure points of all facilities.
Turismo Lavarone S.r.l. and Folgariaski S.p.A. are not in any case liable, and therefore, no refund (total or partial) or replacement of the ticket is owed if, due to unforeseen events which are in no way depend on the company’s wishes (for example, but in no way limited to, excessive wind, excessive rain, occurrence of an unforeseeable technical problem, repeated and unannounced suspension of electricity) or due to competition events or training, the lifts or some of the trails should be closed fully or in part.
4. For everyone's safety, users must respect the signs and rules of conduct on the facilities and respect the regulations of the Bike Park Lavarone and the FolgaRide Flow Trail Center.
5. The object of the contract is only the transport of people, small animals or bikes from the valley station to the mountain station of the individual lift and/or vice versa, as well as access to and use of the trails of the Bike Park Lavarone and the FolgaRide Flow Trail Center (complete regulations for access to the Bike Parks can be viewed at the ticket offices or on the website www.bikeparklavarone.it and www.folgaride.alpecimbrabike.it; by purchasing the ticket, the conditions contained in the aforementioned regulations are accepted). Any additional activity (trekking, mountain biking, etc.) is not the object of the contract and is undertaken by each person exclusively at his or her own risk. The trails and routes that are not present on the map published on the websites cited above are not managed by the operators of the lifts, who therefore do not manage them in any way and do not provide for their verification and maintenance.
6. Users are obliged to purchase a ticket for their programme of use online from the website www.alpecimbra.it/skipassonline or at the ticket offices. Ticket prices - which vary according to the type and to the age of the user - are provided in the price lists displayed at the ticket offices, or published online at the website www.alpecimbra.it and include VAT. The ticket and/or the lift pass are strictly personal documents and may carry the name and surname and/or photo of its holder: the ticket may not be transferred, even free of charge, nor exchanged or altered. Any improper use of the ticket and particularly its transfer, even as a simple and/or momentary exchange, will lead to the immediate withdrawal and cancellation of the ticket, with the possibility that legal action (civil or criminal) will be taken against the offender.
7. Ticket offices accept payment in cash (compliant with the current laws) as well as major debit and credit cards. The Management also accepts payment via bank transfer, which must be sent to and result as paid at the Administration Office before any ticket can be issued. Any request for invoice must be made before tickets are issued. The ticket and the lift pass, being a transport document necessary to access the lifts, function as a tax receipt (Ministerial Decree of 30/06/1992 and subsequent amendments and additions) and must be retained for the entire duration of the lifts’ use.
8. At the time of the ticket issue, the costumer must ensure that the ticket complies with the request; no passes can be exchanged once the customer has used it to register their first access to the lifts. The validity period of the ticket can’t be modified, nor it’s possible to change an Alpe Cimbra Bike Parks Ticket with a Lavarone Bike Park, FolgaRide Bike Park and Skirama ticket and vice versa.
9. Pass holders understand and accept that improper or incorrect use of the ticket or lift pass will lead to its immediate withdrawal, annulment or suspension. Control systems are active for all types of tickets; these include the use of photo compare technology (installed on the turnstiles at the facilities). This system can detect the user's image (see privacy policy available at all ticket offices). Verification of correct use of the ticket can also be done remotely after the time of abuse itself. In the event of misuse of free ticket granted to children under 8 years of age, both the free ticket and the correspondingly linked adult ticket will be blocked and/or withdrawn. Tickets and lift passes may also be withdrawn or suspended or annulled by personnel of the competent controlling authorities in case of any violation of provisions set by national, regional or local regulations. Any abuse will be prosecuted according to law and through any legal action or proceeding, deemed necessary or proper for ascertaining the offender’s criminal and civil liability.
10. The ticket or lift pass issued is not refundable under any circumstances. All types of withdrawn, cancelled, suspended or deliberately damaged tickets will not be replaced or refunded.
11. Ona way tickets, return tickets, hourly passes, daily passes, multi-day passes, and seasonal passes are available, detailed in the displayed price lists. These are transport tickets for people which, in relation to their territorial area of validity, allow the use of the lifts of Turismo Lavarone S.r.l. and Folgariaski S.p.A. and have different prices depending on the duration, seasonality, age of the user and territories of validity.
12. Discounted tickets or lift passes (Junior, Child) are issued personally upon the presentation of a valid ID. CHILDREN: born between 2018 and 2025; JUNIOR: born between 2008 and 2017.
13. By purchasing the ticket or lift pass granted to children, the accompanying adult declares that he/she is aware of the civil liabilities (art. 2047 e 2048 c.c.) related to the supervision of minors, also during their use of the lifts, and acknowledges the provisions laid down in the code of conduct provided for by Law no.363/2003 (and subsequent amendments and additions), as well as all others - inclusive of those issued by local authorities at a provincial or regional level - in order to regulate the subject matter in question. The use of lift system by minors will occur under the exclusive liability, control and supervision of the adult companion. Children under the age of eight years may only use the lift if accompanied by an adult; no proof of age is required for children more than 1.25 metres in height (Min. Decree 8 March 1999 and subsequent amendments).
14. Differently able people who, at the time of purchase, provide documentary proof of disability of 50% or more, or between 20% and 49% will be entitled to a discount on list prices of 50% and 25% respectively.
15. The purchase prices may be subject to change in the event of fiscal, currency, economic and social interventions.
16. Ona way tickets, return tickets, hourly passes and daily passes can’t be replaced in case of loss. In case of lost multi-day or season passes; to obtain a replacement, it is necessary to report the loss to the company, which will deactivate and block the lost pass. The replacement pass will be issued only upon the presentation of documentary proof of purchase. The charge for deactivating and blocking a lost pass and issuing a new card is € 10 (non-refundable if the original pass is found).
17. The ticket/lift pass must be shown at every request from the lift staff, who must be able to verify its validity and regular belonging to the exhibitor. Turismo Lavarone S.r.l. and Folgariaski S.p.A. staff carry out spot checks.
18. The Superskirama Summer Pass entitle the holder to access – as a result of exchange agreements in place between lift companies, and within the programme of lift operations as decided by the management of each of the companies belonging to the consortium - to working lifts of the reference areas during the 2025 summer season. The summer season – without prejudice to the unquestionable right of the management of each of the lift companies to establish the start date and the end date of the season on the respective lifts- begins on May 2nd 2025 and ends on November 2nd 2025. In any case, the operation of all the lifts cannot be guaranteed; any closures will be based on decisions taken by each company’s management. Furthermore, any liability is excluded if the passenger incurs expenses to return to the departure station following the closure of the facilities which occurred in compliance with the scheduled times or anticipated due to force majeure. At the beginning and end of the season, individual facilities or groups of facilities may be closed, considering the conditions of attendance, weather and safety.
19. By purchasing and/or using the transport ticket, the user declares that he/she knows and fully accepts these General Terms of Sale, available at the points of sale and on the website www.alpecimbra.it section Skiarea Alpe Cimbra – Summer Facilities – Rates and Timetables.
20. In case of discrepancies between the languages of these general terms of sale, the Italian version shall prevail.